Privacy Policy
Last updated: October 2026
This Privacy Policy explains how we collect, use, store and protect personal information across our websites, products, services and business activities.
This policy applies to Alocuro, BioFiller, NovoBio, Skin Devices, Pain Blocker and our related brands and websites(collectively referred to as “we”, “us” or “our”).
We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Information We Collect
The types of personal information we may collect include:
your name and contact details, including email address, telephone number and delivery address;
business, clinic or organisation details;
professional information, such as your role, profession or area of practice;
account, order, invoice and payment-related information;
enquiries, correspondence and customer service records;
training, event or educational registration details;
information relating to product support, complaints, returns or warranty matters;
marketing and communication preferences;
website usage and technical information, such as IP address, browser type, device information and pages visited; and
any other information you voluntarily provide to us.
In some circumstances, you may provide us with sensitive information, including health information. We will only collect and handle sensitive information where reasonably necessary and where you have consented, or where otherwise permitted or required by law.
Please avoid providing patient-identifiable or other sensitive information through general website forms unless it is necessary for your enquiry.
How We Collect Information
We may collect personal information when you:
visit or interact with one of our websites;
submit an enquiry or contact form;
place an order or request a quote;
contact us by telephone, email or other communication channels;
create an account or register for an online service;
attend training, events or educational activities;
request product, technical or clinical support;
subscribe to marketing communications; or
otherwise interact with us.
We may also receive information from authorised distributors, service providers, business partners or publicly available professional sources where permitted by law.
Our websites may automatically collect certain technical and usage information through cookies and similar technologies.
How We Use Personal Information
We may use personal information to:
process and fulfil orders;
provide quotes, invoices and account services;
respond to enquiries;
provide product, technical and customer support;
arrange training or educational services;
manage product complaints, warranty claims, returns and safety matters;
maintain customer and clinician relationships;
administer our websites and online services;
improve our products, services and communications;
maintain business, quality and regulatory records;
comply with legal and regulatory requirements;
prevent fraud, misuse or security incidents; and
provide relevant information about our products, services, events or educational resources where permitted by law.
We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.
Marketing Communications
Where permitted by law, we may use your contact details to send information about products, services, training, events, research, educational resources or other updates that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary regarding an existing order, account, product issue or other service-related matter.
Cookies & Website Analytics
Our websites may use cookies and similar technologies to help operate the website, understand how visitors use our sites and improve website functionality and performance.
These technologies may collect information such as your IP address, device type, browser, approximate location, pages viewed and interactions with our website.
You can generally manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
related businesses or brands within our organisation;
manufacturers and suppliers;
freight, logistics and delivery providers;
IT, website hosting, cloud storage and software providers;
payment and accounting service providers;
professional advisers;
authorised distributors or service providers;
regulatory or government authorities where required; or
other parties where you have authorised us to do so.
We do not sell personal information to third parties.
Where personal information is provided to external service providers, we take reasonable steps to ensure that it is handled appropriately and only for legitimate business purposes.
Overseas Disclosure
Some of our manufacturers, technology providers, cloud services or other service providers may operate or store information outside Australia.
As a result, personal information may in some circumstances be disclosed to or accessible from overseas jurisdictions.
Where required by the Australian Privacy Principles, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy requirements.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records and may be held using third-party business, website, cloud or software platforms.
We retain personal information for as long as reasonably necessary for our business, regulatory, legal and record-keeping requirements. Where information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.
No electronic transmission or storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the contact details provided on the relevant website.
We may need to verify your identity before providing access or making changes.
In some circumstances, access may be restricted or refused where permitted by law. If this occurs, we will provide an explanation where required.
Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details provided on the relevant website.
We will review your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
Our websites may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, websites, services or legal obligations.
The current version will be published on our websites with the date it was last updated.
Contact Us
For questions about this Privacy Policy, requests to access or correct your personal information, or privacy-related complaints, please contact us using the contact information provided on the relevant website.